Reporting Complaints
Please give the Housing Assistant as much information
as possible about the problem including incidents,
dates, times, witnesses and names of those involved.
We will treat your complaint confidentially. We
will not reveal your identity to your neighbour
or to anyone else at this stage, unless you wish
us to do so.
We will then log your complaint on the council’s
‘Anti Social Database’
and categorise it as follows :-
| Category |
Target
Timescale |
Some Examples of Types of Complaint |
A |
10 Working Days |
Minor breaches of tenancy, Common areas, Problems
with pets, Neglect of garden, Noise, Access
disputes, Litter, Car repairs/parking, Running
a business without permission. |
B |
7 Working Days |
Harassment, breaches of tenancy, Category
'A' complaints which have escalated further. |
C |
24 Hours |
Violence or threatening behaviour, racism,
criminal behaviour, drug dealing, child neglect. |
Please note that it may take longer than
indicated above, to deal with your complaint depending
on the individual circumstances of the case.
We will write to you confirming we have received
your complaint and enclose a ‘Personal
Record of Incidents Sheet’. You can
use this sheet to record any further incidents.
It is important that any information entered on
this sheet is accurate, as it can
be investigated and may be used as evidence should
the council proceed to court to seek eviction of
an alleged anti social tenant.
Contact The Police
In situations where you feel threatened
or are being disturbed by excessive noise, you should
contact the Police for advice and assistance. The
Police will visit your neighbour and the call will
be officially logged.
You may be given an incident number, which you should
note and record on your ‘Personal Record of
Incidents Sheet’. The Police will not disclose
your name to your neighbour. You can ask the police
not to call at your door after they have visited
your neighbour, if you wish to remain anonymous.
IMPORTANT - You should advise your
Housing Assistant, EACH TIME the
Police are called. If the Police attend at night,
please advise your Housing Assistant the following
morning.
I’ve reported my complaint, what action
CAN the council take?
After the Housing Assistant has investigated your
complaint, and found that it is justified.
We will tell your neighbour that they must stop
causing a nuisance or annoyance to their neighbours.
If your neighbour continues to cause a problem,
please inform your Housing Assistant, who will investigate
the matter further.
If your neighbour ignores our warnings, we may start
legal action against them. However, in many
cases legal action will not be appropriate and we
will make every effort to resolve a dispute without
going to court.
In some case we may be unable to take any further
action, if for example, there is no evidence to
support your complaint or the behaviour is not a
breach of the tenancy agreement.
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