Housing Services
What Housing Services can and cannot do if you
have a problem with a neighbour :
We Can:
• Provide you with help to resolve the problem
through our Mediation Service.
• Take the situation seriously and investigate
the complaint thoroughly.
• Provide you with a high standard of customer
service.
• Keep you informed.
• Implement effective procedures and comprehensive
strategies to manage neighbour nuisance.
• Work with other agencies & departments
such as, the Police,
Environmental Health and Social Work to resolve
the situation.
We Cannot:
• Stop someone from doing something that is
not illegal or is not a breach of their tenancy
agreement.
• Provide a ‘quick fix’ to the
problem.
• Pursue any legal action without
proper evidence to support allegations
of anti-social behaviour.
• Evict people from their homes unless the
Sheriff deems it ‘reasonable’
following a full court hearing.
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