If you are homeless you will be offered temporary accommodation while investigations
are made into your application.
If following our investigations you are found to be homeless but not in priority
need. In terms of homelessness legislation, you will be offered temporary accommodation
and advice and assistance, for a reasonable period, to enable you to secure alternative
You will also be offered Tenancy Support who will assist you in finding alternative
If you are in priority need, unintentionally homeless and have a local connection
you will be offered permanent housing. You will be given temporary accommodation
until suitable permanent housing is found.
You will be offered the most suitable temporary accommodation which is available
to staff on the day of allocation.
You may find that you stay in different types of accommodation before a decision
is made on your application or before you get your own permanent Council tenancy.
However, your application will be dealt with as quickly as possible and you will
be moved through the system as smoothly as possible.
During your interview your Housing Options Officer will ask about any support needs
you may have. When you are offered temporary accommodation you will be allocated
a support worker. Your support worker will provide practical help and support while
in temporary accommodation and settled into permanent accommodation.
The charge for temporary accommodation varies depending on the type of accommodation
provided. If you are on low pay, receive income support or any other state benefits
you may qualify for housing benefit towards the costs.
In Bed & Breakfast and Hostel type accommodation there is a charge for using
services i.e. heating, lighting and hot water, currently this is £12.90 per week.
In addition there is a breakfast charge of £2.80 per person per week where applicable.
You will be given a housing benefit application form to complete when you are offered
temporary accommodation. You can also get advice on your claim from Unified Benefits
Services who are based in each area office.
When making a claim you will be asked to supply the following information:
- Proof of your identity
- Your National Insurance number
- Verification of your income and financial resources and that of everyone else over
16 in your household (e.g. original payslips, DSS Benefit books, bank statements
It is important that you make your claim for housing benefit as soon as possible
– no later than 3 days from the date of moving into accommodation, and respond to
any requests for further information as failure to do so could result in your benefit
claim being made ineligible. This would result in you being liable for the full
rental charge of the temporary accommodation.