Garden maintenance scheme
The garden maintenance scheme is a grass cutting and hedge cutting service for elderly
and disabled members of the community who have no one to help with the garden. We
provide the service over the summer months.
How do I join the scheme?
Complete and return the following form depending on your local area:
To join the scheme you must be of pensionable age and in receipt of state pension or disabled and in receipt of Personal Independence Payment (PIP) and/or Employment and Support Allowance for physical/mobility health issues (ESA) and have no other adult at home who can help with the garden.
Non-Council Tenants garden areas are required to be inspected by a gardener before they can be
accepted onto the scheme. Depending on the size of the garden area the charge for the service
may not be the standard cost as stated on this leaflet. Larger garden areas may incur additional
How much does the service cost?
All Council tenants who qualify for the scheme receive the service free.
For anyone else, the charge is £218.66 including VAT
The charge depends on when you pay for the service. If you make payment in early
April, the cost for 7 visits is £218.66. If you apply late,
there is a sliding scale, depending on when you join the scheme. The following costs
Non-Council Tenants will be issued an invoice for payment when the scheme starts.
What work will be done in my garden?
The gardener will cut the grass with a petrol lawnmower and tidy the edges of the
lawn with a petrol strimmer. The Gardener will not do any other work on the lawn
or flower beds.
A first cut and tidy may be required by the gardeners and this will incur an
All tenants and non-tenants have the responsibility to bring the garden up to an
acceptable standard before the scheme commences.
The gardeners will not carry out work on the garden if there is dog excrement present.
Hedges are cut twice each year, once in June/July and again in September. Due to health
and safety of our gardeners, hedges above 5 feet in height require to be reduced to this
height by the tenant/non-tenant. If you are not able to do so, this can be arranged but
you will be charged for this work.
How often will my garden be done?
The gardener will come and cut your grass every 4 weeks. The service starts
at the beginning of April and runs until the end of September so you will get 7 visits.
Please note that this is an approximate timescale and can change depending on weather,
equipment and squad sizes for the year.
Twice a year the gardener will cut your hedge. This is usually done in June/July and September.
The gardeners will only cut this year's growth but will collect all the clippings
and take them away.
What happens if I have missed the start of the scheme?
We will pass your name and address to the gardeners who will usually put your name on the list for
the next round of visits. In some areas, if you apply late, the gardeners may not be able to
If you have missed the start of the scheme your grass may be that bit longer when it gets its first cut.
It is difficult to get a perfect cut when the grass is longer, but if you have problems after the second
cut, please contact us.
The gardeners cover all of South Ayrshire. Each team has numerous gardens on its list. When you join the scheme
your address is added to the list and the gardener does your garden when next in the street or local area. So,
depending on when you join, you could wait up to three weeks for your first visit.
Who do I contact if I have a problem?
If you have any problems with the gardeners or any questions about the service you can contact us at the following
Customer Service Centres.
- The Wallace Tower, 172-176 High Street, Ayr, KA7 1PZ
- Municipal Buildings, South Beach, Troon, KA10 6EJ
- 2-6 The Cross, Prestwick, KA9 1AN
- 64 High Street, Maybole, KA19 7BZ
- 17-19 Knockcushan Street, Girvan, KA26 9AQ
You can also contact us by calling 0300 123 0900.