Emergency care and out of hours service
Accident and Emergency
Accident and emergency departments are located at Ayr and Crosshouse Hospitals.
In an emergency, you should dial 999 and ask for the service you
require. If you have a minor accident and are able to make your own way to hospital,
you should attend one of the accident and emergency departments where you will be
dealt with as soon as possible.
Out of Hours
Each GP practice is responsible for providing services to patients from 8am to 6.30pm,
Monday to Friday. The rest of the time, including weekends and public holidays,
is called ‘out of hours’.
nhs24.com is where to find reliable health information online.
Learn how to treat common health problems, discover more about medical conditions
and their treatments or find details of your nearest GP surgery, pharmacy or dental
Calling NHS 24 (111)
If you or someone you care for are unwell and you
feel that it can’t wait until your GP surgery re-opens, then you can call
NHS 24. A nurse advisor will assess the situation and advise you on what you should
do next. The nurse may explain how you can look after yourself at home, or may forward
you to your local NHS Out of Hours services.
When calling with symptoms, you will be asked for your:
- Phone Number
- GPs name
- Any medication that they may be taking
NHS Ayrshire & Arran Winter Plan 2015-16
Improving Patient Experience