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Information notice

Intermittent problem with 0300 123 0900 - Please use 0845 604 0433 for any payments

You may experience an intermittent fault when phoning the Council on 0300 123 0900 and menu items may not be available to allow you to make payments. It’s a BT problem and they are working to fix it, however the system may be down over the next few days.  If you would like to make a payment using the automated telephone service please call 0845 604 0433.  Due to the public holiday Council offices will reopen at 9am on Tuesday 26th September. We apologise for any inconvenience.

Public holiday office closures

Due to the public holiday council offices will be closed on Friday 22 September and Monday 25 September 2017.

You can continue to make payments and report problems through our website.

Bins and recycling

If your bin is scheduled for collection on these days please continue to put it out and it will be collected.

Recycling centres will be open as normal.


All South Ayrshire Libraries will close for the public holiday on Friday 22 September 2017 and will re-open on Tuesday 26 September 2017.

Registration service

Registration offices will close at 4.45pm on Thursday 21st September 2017 and will re-open at 8.45am on Tuesday 26th September 2017.

A registrar on-call telephone service will be provided on Sunday 24th September 2017 between the hours of 09.00am and 10.00am.  The registrar on duty will be Wilma Jardine on 07765116803.

Mossblown Outreach Service

Please note that, due to the relocation of the library, we are reviewing suitable alternatives for the information and advice outreach service in Mossblown.

You can still access the service by calling 0300 123 0900 to speak to an advisor or to make an appointment at The Information and Advice Hub, 1-3 Mainholm Road, Ayr.

Alternatively, speak to a Customer Services Advisor at your local Customer Service Centre.

Footbridge Closure - Waukmill, near Woodend, Dailly

Due to recent heavy rainfall causing spate conditions in the River, the bridge over the Water of Girvan at Waukmill, near Woodend, 2km north-east of Dailly, is in a dangerous condition and unavailable for public use until further notice. For their own safety, members of the public should not attempt to cross the bridge.

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