Food Safety
Complaints
Report Food Hygiene Problems
What sort of complaints do you deal with?
The Food Safety Team responds to complaints about food premises and foods that are
sold to the public.
Complaints can vary from dirty premises, bad handling practices, foreign material
being present within the food, mould growth, food being incorrectly labelled, or
the composition of the food being wrong.
How do I make a complaint?
You should contact the Environmental Health Division, Burns House, Burns Statute
Square, Ayr KA7 1TU on 01292 618222
When making a complaint that involves a foodstuff, customers should ensure that
the food is stored properly to ensure that there is no contamination or deterioration
of the food before being analysed or examined.
What happens when I make a complaint?
Complaints are thoroughly investigated and enforcement action may be taken. If the
food involved was produced outside our area we will refer the complaint to the Local
Authority where the food was produced.
The investigating officer will determine the level of enforcement action. In some
cases, reports may be made to the Procurator Fiscal.