Paying your Rent and Housing Rent Levels
South Ayrshire Council housing rents are charged on a fortnightly basis.
There are 24 charging fortnights per year and two non-charging fortnights per year
(at the end of the financial year and at Christmas). However, tenants who fall in
to arrears must continue paying through the non-charging fortnights.
Paying by Direct Debit
Direct Debit is the safest and easiest way to pay your Housing Rent. You can pay your rent monthly on the 1st or the 15th by Direct Debit.
If you have rent arrears you can set up a Direct Debit to pay these separately.
If the amounts of your instalments change during the year, you do not have to give
new instructions to your Bank or Building Society as we will do this for you. You
can cancel a Direct Debit at any time. If you are interested in switching to Direct
Debit, or have any further questions please contact your local customer service centre.
You can pay your Housing Rent online through our secure online payment facility, using most major credit or debit cards (not Diners Card or American Express).
View other ways to pay Housing Rent
Other ways to pay
Pay by debit or credit card over the phone on 0300 123 0900.
Please have your credit/debit card with you when making the call. Once your payment
has been credited to your account, a receipt will be sent out to you.
At any customer service centre using
cash, debit/credit card, cheque, or postal order. You can pay your rent weekly,
fortnightly, 4 weekly or calendar monthly.
However, if you opt to pay 4 weekly or calendar monthly, you must pay your correct
rent charge plus one additional fortnight in advance.
By payment card
You can pay your council house and lock-up rent using your Payment Card.
In addition to being able to pay your rent at Council Offices, this new Plastic Rent Card will give you the option
to pay your rent at the Post Office, local shops or any other outlet that displays the Girobank, Paypoint or Payzone
Your payment card is not a credit/debit card and has no monetary value. The information on this card only tells us
your rent account details so that we can credit your rent account accurately. Payments can be made by cash, cheque,
or credit/debit card.
For details on your nearest outlet please click on the appropriate link:
You should be issued with a receipt each time you pay. Please keep these receipts and your card safe. If you lose your
card please contact your local Customer Service Centre for a replacement, which will be sent out within 5 working days, during this
time you can pay by any of the other methods detailed below.
By standing order
You can pay your rent by standing order weekly,
fortnightly, 4 weekly or calendar monthly (depending on your bank).
You can obtain a standing order mandate from your local Customer Service Centre which you should
complete, one copy should be sent to your bank, one sent to your local Customer Service Centre and
one should be kept for your own records.
If you opt to pay 4 weekly or calendar monthly, you must pay your correct rent charge
plus one additional fortnight in advance.
You can post your rent card along with a cheque
or postal order into your local Customer Service Centre.
Once your payment has been credited to your account, your receipted rent card will
be posted back out to you. Please do not send cash through the post.
Paying your Former Tenant Arrears
You can pay your Former Tenant Arrears through our secure online payment facility, using most major credit or debit
cards (not Diners Card or American Express). The minimum transaction is £5.00 but you can pay 2 payments together to
bring the total over £5.00.
You can pay your former tenant arrears by debit or credit card over the phone by calling 0300 123 0900.
Please have your payment reference number, credit/debit card with you when making the call. Once your payment
has been credited to your account, a receipt will be sent out to you. Please note that the minimum amount you can
pay using this service is £5.00.
There are two fortnights each year where no rent is charged (periods 20 and 26 on your rent card).
Period 20: 24 December 2015 - 6 January 2016
Period 26: 17 March 2016 - 30 March 2016
If your rent is paid up-to-date, you do not need to pay anything, but if you are
in arrears with your rent, you must pay during these two periods. This will help
reduce the amount you owe us.
If you have rent arrears you must pay during the non-charging fortnight. Payments can be made at your local customer service centre. You can also pay by phone on 0300 123 0900 (24 hours a day) quoting your rent payment reference number.
Properties that have been double glazed and or improved / modernised will have an
additional charge added on top of this basic rent, details of which are also given
|Type of property
- Properties which have had double glazing installed by the council
have a charge of £12.30 per fortnight added to the above
basic rent charges per fortnight.
- Properties which have been improved or modernised by the council
have a charge of £16.34 per fortnight added to the above basic
rent charges per fortnight.
- If a property has had double glazing installed and
been improved or modernised, a charge of £28.64 is
added to the above basic rent charges per fortnight.