South Ayrshire Council

Help Us To Get It Right

South Ayrshire Council is committed to listening to its customers.

As part of our drive for continuous improvement we have introduced the 'Help Us to Get it Right' initiative. This enables you to make a comment, offer a suggestion or make a complaint about the wide range of Services the Council provides.

• Complete the online feedback form.
• send an email to Customer Services
• completing the Freepost form attached to this leaflet (pdf 59KB)
• writing to our Freepost address: South Ayrshire Council, FREEPOST NAT, Ayr, KA7 1DR
• telephoning the Customer Services Team on 0845 601 2020 or telephone a specific service
• sending a text message to 0797 1120 498

If you make a suggestion or complaint you will receive an acknowledgement within 5 working days, followed by a response from the Service involved within 20 working days.

Our feedback procedure is designed to ensure we keep you in touch with the progress of your suggestion or complaint and above all our employees treat you as they would wish to be treated themselves.

South Ayrshire Council and its customers, working together to get it right.