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Contact South Ayrshire Council

Our standard office opening hours are Mon - Thurs 8.45am - 4.45pm and Friday 8.45am - 4pm.
Customer service centres operate different opening hours.

Customer self service

Check the progress of a complaint, feedback, compliment or suggestion.

By telephone

Call 0300 123 0900 or use the out of hours / emergency phone numbers.

Customers calling from abroad may be charged at premium rate and should check with their own telephone providers before calling.

In person or write to us

Visit one of our customer service centres.

Or write to us at:

  • South Ayrshire Council, County Buildings, Wellington Square, Ayr KA7 1DR

Through social media

Our social media accounts are monitored during office hours Monday to Friday - excluding bank holidays. We can't promise to respond to all comments or questions via social media so if your query is urgent or serious please use the contact details on this page.

Community participation requests

On 1 April regulations come into effect setting out the procedure for community organisations to make “community participation requests”.

This procedure enables any community group in receipt of a service provided by a public body to become involved in service improvement where they feel it is needed and where they feel that they can help to bring it about.

Information about the procedures for making these requests and guidance can be found on the Scottish Government’s website at http://www.gov.scot/Topics/People/engage/ParticipationRequests and formal requests made to South Ayrshire Council should be addressed to Ralph.Riddiough@south-ayrshire.gov.uk .

South Ayrshire Council is committed to continuous service improvement and recognises the crucial role of service user involvement in that process. If you are a community group in receipt of a service from South Ayrshire Council and you feel it could be improved your participation is welcome. For an initial point of contact with the Council on taking your participation request forward please contact us at CommunityEngagement@south-ayrshire.gov.uk.

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