Community Services

Welfare Rights

Welfare Rights is a free service that provides information, advice and assistance to South Ayrshire residents primarily on a range of Social Security benefits.

We are based within South Ayrshire’s Social Work Department at 67 Kyle Street, Ayr, KA7 1RS and consist of two teams: Enquiry and Information Team or Welfare Rights

(Members of the public should always contact one of our Enquiry and Information Assistants in the first instance.)

Enquiry and Information Team: 01292 268119 or call into your local Social Work Office where the Duty Worker can refer you on.

The Enquiry and Information team will help you with any

Benefit checks

Assistance with benefit claim forms

Advice on Social Work Services

General Money Advice

Referral to Specialist Teams such as Occupational Therapy Services or Community Care

If your claim to benefit has been unsuccessful or you need more specialised assistance you will be referred on to see a Welfare Rights Officer.

Welfare Rights Officers

They will help with

Advice on complex benefit issues
Representation at appeals or reviews
Training/briefing on Social Security Benefits
Campaigns to encourage benefits take-up
Information on a broad range of issues including; employment rights, industrial injuries, criminal injuries compensation, housing and social services.

We may be able to offer you an appointment at your home if you are housebound or at a convenient Social Work Office.

Social Work Offices

Whitletts Area Centre, 181 Whitletts Road, Ayr	01292 267675
Prestwick Area Office 12 Main Street, Prestwick	01292 470099
Maybole Area Office, 70C High Street, Maybole	01655 883293
Girvan Area Office 17/19 Knockcushan Street, Girvan	01465 712299

Services For

Contact

Community Services

Welfare Rights