South Ayrshire Council
County Buildings
Wellington Square,
Ayr KA7 1DR
Tel: 01292 612000
Fax: 01292 612143

Customer Services
Tel: 0845 601 2020
Email: Customer Services

Opening Hours
Mon-Thurs: 08.45 - 4.45
Fri: 08.45 - 4.00

Community Services

Enquiry and Information Team

Social Work systems have identified that a large number of enquiries received through initial contact at the Social Work offices, relate to issues about housing, social security benefits, practical assistance with claim forms and general money advice.

The Enquiry and Information team is based within South Ayrshire’s Social Work Department at 67 Kyle Street, Ayr, KA7 1RS and consist of two teams: Enquiry and Information Team or Welfare Rights

(Members of the public should always contact one of our Enquiry and Information Assistants in the first instance.)

Enquiry and Information Team: 01292 268119 or call into your local Social Work Office where the Duty Worker can refer you on.

The key aim of the Enquiry and Information Team will be to enable individuals to have a benefit check to ensure income is maximised.

What Services Are Available?

Benefit Checks
Assistance with benefit claim forms
General money advice
Referrals to specialist teams

A wide range of advice and practical help is available at first point of contact. This will include an assessment of needs for referral on, if an individual chooses, to a specialist team. For example needs for community based services such as meals at Home, Community Alarm, will be referred on to the Community Care Team.

Referral can also be made through to:

Children and Families Team Services
Occupational Therapy Services
Sensory Impairment Team
Welfare Rights Service
Money Advice Services

Phone 01292 268119 to get a direct connection to an Advice and Information Assistant